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Freight Policy

We offer free freight on all standard orders within Australia!
 
Free freight applies to overnight satchels of 3kg or under, and ALL road express packages. Additional charges may apply for Hazmat orders ($15.00) and overnight satchels over 3kg.

The cut-off time for same-day shipping on all orders is 3 pm AEST.

Orders placed after 3 pm will be dispatched the following day, so please order early whenever possible.

Whenever possible, orders are sent via a next-day delivery service. Please note that bulky orders and Hazmat items need to be shipped via road and may take a few extra days depending on your location.

Covid is still putting pressure on all courier companies across Australia, but we continue to monitor the situation in order to provide the fastest delivery possible for every order.

There is no minimum quantity/amount on any orders.
 
Backorders are also shipped freight-free.
 

Returns Policy

In order to preserve the quality of our products and conform with TGA policies, we cannot accept returns on the following goods: expired goods, special order items, dangerous goods, refrigerated products, tampered products or original seals broken/damaged.
 
Please inspect your goods thoroughly once received in case of damage in transit or shortage, and report any incidences to us immediately.
 

Order errors 

Claims due to invoicing errors or incorrect order picking must be reported within two business days of receipt and are returnable for full credit at our freight expense.